Wednesday, October 17, 2012

Don't Be Scared!!!

Fall is in the air and so are fall colors, so if you are worried about changing up your color for the new season don't be, even a tiny change in a haircut or color can be really scary for long-time clients.

Recently, several  of my long-time clients have opted for a bit more of a change.  For one of them, we made a change to her haircut.  I showed her a picture and too my surprise she went for it.  Yeah!  It was so rewarding for me to "modernize" her style, less layers, heavier side swept fringe and she let me cut four to five inches off the length. ( I heard it makes her look younger!)

Another long-time client, even longer than the first one came in for highlights to blend and disguise her grey.  A natural blond, it was time to refresh and add some depth to her overall hair color. During the consultation she asked, "Could I have some red highlights too?"  Something must be in the air!  Of course, I said "Yes!"  Ta da!  Her color looks great, fresh, shiny, and a little spicy!

Another client whom recently retired, opted to celebrate with some chestnut dimensional highlights in her all over black hair.  Fun!

Fall 2012 Looks from New York Fashion Week

Fall is here, and so are Fall colors. Use the natural seasonal colors to inspire a change in your color, or even try a shorter style.  It is time to start thinking about heavier fabrics, layers, boots, scarves and sweaters.

This is a good time to adjust your color to darker hues, think about a new haircut, break out of the routine...there's nothing worse than celebrating the holidays in a style rut!

Long time clients and their stylists can become very comfortable with each other.  I am grateful that after all these years my clients trust me and ask me to change their look, or say a bold or timid "yes" to my suggestions.

Don't be scared, love your hair!

Wednesday, October 10, 2012


In 2006 I wrote this article when I began consulting with Durocher Enterprises, who had recently started working with the medical spa field. Bryan Durocher asked me to write this article for his monthly newsletter, and when I recently found it in some files I thought it would be great to post on my blog. 

Today, I am an Independent Business Consultant and this article reminds me of the importance of having personal and professional cheerleaders as we navigate our busy, busy lives.

Mentor - a wise and trusted counselor or teacher.

One who advises another, especially officially or professionally?

To give recommendations to (someone) about a decision or course of action.

Men-tee one who is mentored.

"It takes a village to raise a child," this popular phrase reminds us that we are all part of a larger community.

The salon and spa industry is a worldwide community full of dedicated professionals who nurture people from all walks of life.  Whether you are a cosmetologist or a medical spa practitioner your hands have transformed your clients time and time again.  It takes passion, education, and inspiration to maintain continuous dedication to the ever-changing field of beauty.

Once in a while an individual appears in the form of a mentor to guide us as we navigate a myriad of decisions – "when the student is ready the teacher appears."  By the power of example a mentor can make a huge difference in the life of a struggling salon owner, entry-level stylist or a spa director merging the medical and salon worlds.  Through consistent advice an individual at any stage of their career can benefit from the support of a veteran who loves what they do, makes it appear effortless and is willing to share their wisdom with their men-tee.

When I moved to this country from my birth city of London, England to Omaha, Nebraska in the Midwest, I was a long way from home.  A long way from the land of Carnaby Street, Piccadilly Circus, the fashion forward capital of the world.  How would I learn to be a high-level stylist away from my roots?  To my amazement the late owner of the cosmetology school I attended showed an endless capacity to mentor each and every one of his students. He brought to his corner of the world the latest in hair, skin, and nail trends.  We were immersed in the latest fashion crazes far from the big city runways.

Who have you mentored?  Who mentored you?  Our medical schools and cosmetology schools are full of fearless souls clamoring to enter our industry.  With our help their path could be a little smoother.

A doctor takes the Hippocratic oath to heal all.  Today, as we merge the salon and medical spa world we find there are many similarities and many differences as we strive in our endeavor to nurture people and transform their appearance.  As one young woman told me,  "after visiting my dermatologist and getting my skin cleared up I was able to confidently attend my senior prom." 

I recently had the privilege to mentor a young woman from an impoverished background.  Her mother was unable to care for her, her father managed to provide a home in an undesirable neighborhood for her and her siblings.  After spending some time with this young women I asked her what she would like to be when she grew up and she told me a doctor.

If a low-income child can aspire to be a doctor, a cosmetologist, a salon owner; and a dermatologist a medical spa owner – there will be endless opportunities to be a mentor and to be mentored.

We are all members of a larger community – and we can give recommendations to (each other) about a decision or a course of action.

Thursday, October 4, 2012

Friendly Reminder

If you don't want to miss out on fabulous hair during the holiday season, now is the time to book your holiday hair appointment.  It is true, busy hairstylists book up fast and smart clients book ahead.

It is seven weeks until Thanksgiving and thirteen weeks until Christmas and of course the time will fly by!

When I was a salon owner I would coach my staff to remind their clients to prebook each time they left the salon.  It was part of what I called the WOW client experience.  I was a salon owner for sixteen years and I attended tons of classes in both salon management and hairstyling.  My salon survived two economic downturns and I sold it in the most recent recession.  I brought all the knowledge I required to my staff.  My salon meetings were a mix of business skills and salon trends. As the years went by and my staff were younger and younger, I saw more and more eye rolling and more and more success.

I credit Bryan Durocher of  Durocher Enterprises, and Deb Hunt of YBN. Without them I would not have had the muscle to fend off the whinning and complaining of my staff on the grueling days, or a place to go when all our hard work paid off and we were widely successful. I of course credited my staff and then went to my coach to gloat.  It's lonely at the top.

Yep, a coach, consultant is a good thing.  It's been over a year since I sold Topps Salon Day Spa and now that I am nicely settled in my new spot at Right Angle Salon I am gearing up to launch a consulting practice.  It's in the formative stage.  My vision is to consult with small business owner's like me who have put their heart and soul into their business and need outside eyes to help them see what they are doing well and where "there is opportunity for growth."  Mmmm, maybe there is something to this blogging business.  This once a week discipline of getting your thoughts on paper. Just like the weekly staff meetings a chance to see what's working well and what needs your attention next.

In the meantime, like you, I must book my holiday appointments.